What’s the difference between outputs and outcomes? Some think the question is merely semantic, or that the difference is simple: outputs are extrinsic and outcomes intrinsic. I think otherwise; the difference between outputs and outcomes is more fundamental and profound.
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Learn how to keep your customers—and their most important needs—front and center. Start Course Read more on Customer experience or related topic Product developmentDeb Mills-Scofield is a strategy and innovation consultant to mid/large corporations and partner in Glengary LLC, an early-stage venture capital firm. She’s also a Visiting Scholar at Brown University and teaches at Oberlin College. Her patent from AT&T Bell Labs was one of the highest revenue-generating patents for AT&T and Lucent. Twitter: @dscofield.
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