You can use Zelle® directly with Bank of America®. Beginning October 5, you’ll need to use Zelle® within your Bank of America mobile app or Online Banking in order to send and receive money. You will no longer have access to the Zelle® app. But don’t worry, all of your contacts and history will be there waiting for you.
Enjoy the convenience of using Zelle® within your banking app rather than a separate app.
With the Bank of America app you’ll also have access to other features to help manage your accounts such as Erica®, your virtual financial assistant, Bill Pay, Mobile Check Deposit, customizing alerts and much more.
What you need to do
It’s easy – just start using Zelle® in your Bank of America mobile app! Simply login and tap “Transfer | Zelle®” to get started. After October 5, you’ll no longer be able to use the Zelle® app and will be directed to the Bank of America mobile app to continue using Zelle®.
Why can’t I use the Zelle® app anymore?
We’re making changes to improve your experience using Zelle®. The Zelle® app will soon only be available to users whose banks and credit unions do not offer Zelle® directly to their customers. Because Bank of America offers Zelle®, you can use it directly through your Bank of America mobile app or Online Banking to send and receive money.
What should I do now so I can continue using Zelle®?
Just start using Zelle® in your Bank of America mobile app! Simply tap “Transfer | Zelle®” in your banking app to get started. And don’t worry, all of your contacts and history will be there waiting for you.
What happens if I don’t do anything?
After October 5, you’ll no longer be able to use the Zelle® app. To continue using Zelle®, you’ll need to use Zelle® through your Bank of America mobile app or Online Banking.
What happens to my pending payments?
There won’t be any changes. Pending payments you’ve sent to people you know and trust will not be impacted.
My friend’s bank offers Zelle®, but she can still use the Zelle® app. Why?
We’re phasing-in these changes. The Zelle® app will soon only be available to users whose banks and credit unions do not offer it directly to their customers through their banking app. If your friend’s bank offers it, but she can still use the Zelle® app today, she will likely receive a notice in the future saying that she may need to re-enroll with Zelle® through her financial institution.